Terms and Conditions

This website is operated by FLEXITUDE, which refers to either FLEXITUDE PRIVATE LIMITED or FLEXITUDE Partnership Firm, collectively referred to as “FLEXITUDE,” “we,” “us,” or “our.” By accessing or using this website and our services, you agree to be bound by the following terms and conditions, our privacy policy, and any other applicable notices.

Scope of Services

FLEXITUDE provides physiotherapy, rehabilitation, fitness, and wellness services through qualified professionals. All services are subject to clinical assessment, practitioner availability, and individual suitability. Physiotherapy services are delivered by licensed professionals and may involve therapeutic interventions, while fitness services are designed for general wellness and conditioning.

Medical Disclosure & Consent

  • All clients must disclose accurate and complete medical history prior to receiving any physiotherapy or fitness services. This includes current medications, pre-existing conditions, recent surgeries, and any contraindications.
  • Consent for treatment or participation may be provided verbally or in writing. By attending a session, booking an appointment, or receiving services from FLEXITUDE, you acknowledge that you have given informed consent to proceed.
  • We follow established standards of informed consent and patient rights as per applicable Indian healthcare laws and ethical guidelines.
  • In cases involving minors or individuals with impaired decision-making capacity, consent must be obtained from a legal guardian or authorized representative.
  • FLEXITUDE reserves the right to refer clients to external specialists or decline services if clinical safety, ethical standards, or legal obligations require it.

Telehealth Disclaimer

FLEXITUDE may offer virtual consultations or telehealth services where appropriate. By participating in a telehealth session, you acknowledge and accept the limitations of remote care, including risks related to technology, connectivity, and clinical accuracy. Telehealth is not a substitute for emergency medical attention. FLEXITUDE is not liable for outcomes resulting from limitations inherent in virtual consultations.

Client Responsibilities

  • Clients must comply with prescribed treatment plans, exercise protocols, and follow-up schedules.
  • Failure to attend scheduled sessions without prior notice may result in forfeiture of that session.
  • Services are non-transferable and cannot be reassigned to another individual.
  • Clients are responsible for informing FLEXITUDE of any changes in health status that may affect treatment or fitness participation.

Medical Clearance Advisory

Before beginning any physiotherapy or fitness program at FLEXITUDE, clients are strongly advised to consult a licensed medical practitioner to confirm that they are medically fit to participate. This is especially important for individuals with chronic conditions, recent surgeries, cardiovascular risks, or any other health concerns. FLEXITUDE shall not be held liable for any adverse outcomes resulting from participation without appropriate medical clearance.

Pricing Policy

Pricing for physiotherapy and fitness services at FLEXITUDE may vary based on multiple factors including:

  • Type of consultation or service (e.g., assessment, treatment, fitness session)
  • Duration and frequency of sessions
  • Location of the clinic or home visit
  • Qualifications and experience of the assigned physiotherapist or trainer
  • Complexity of diagnosis or rehabilitation needs
  • Use of specialized equipment or techniques

Typical appointments may range from ₹800 to ₹2000. Exact pricing will be communicated transparently at the time of booking or consultation. FLEXITUDE reserves the right to revise pricing at its discretion without prior notice, in accordance with service updates, practitioner availability, or operational changes.

Cancellation & Refund Policy

  • Cancellations must be requested at least 1 hour prior to the scheduled appointment time. Late cancellations may not be eligible for refund.
  • Refunds are not applicable for services already rendered or missed without notice.
  • Approved refunds will be credited to the original payment method within 7–14 business days, subject to verification and applicable deductions.
  • Service-related complaints must be reported on the same day for review and resolution.

Data Protection & Privacy

FLEXITUDE is committed to protecting your personal data in accordance with Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. We collect, store, and process your data solely for the purpose of delivering healthcare and fitness services. Your data will not be shared with third parties without your explicit consent, except where required by law or regulatory authorities.

Liability & Risk Disclaimer

  • FLEXITUDE shall not be liable for any injury, loss, or damage arising from participation in any physiotherapy, fitness, or exercise program.
  • Clients are advised to consult their physician before beginning any physiotherapy or fitness regimen, especially if they have underlying medical conditions.
  • Participation in physical therapy and fitness activities involves inherent risks. By engaging our services, you acknowledge and accept these risks voluntarily.

Intellectual Property

All content, branding, and materials on this website are the property of FLEXITUDE or its licensors. Unauthorized use, reproduction, or distribution is strictly prohibited.

Jurisdiction

These terms are governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of courts in Hyderabad, Telangana.

Contact Us

Merchant Legal Entity Name: FLEXITUDE PRIVATE LIMITED / FLEXITUDE Partnership Firm

Registered Address: Hyderabad, Telangana 500026

Telephone No: +91 7306885927

Email: physio@flexitude.in

Please note: This email address is not actively monitored. For urgent queries or assistance, we recommend contacting us directly via phone.