Privacy Policy

INTRODUCTION

This Privacy Policy applies to all physiotherapy and sports fitness centres operated under the name Flexitude, whether as Flexitude Partnership or Flexitude Private Limited. We are committed to protecting the privacy, dignity, and rights of our patients and clients in accordance with applicable Indian laws and ethical standards.

LEGAL FRAMEWORK

  • Digital Personal Data Protection Act, 2023
  • Information Technology Act, 2000 and SPDI Rules, 2011
  • Clinical Establishments (Registration and Regulation) Act, 2010
  • Telangana State Clinical Establishments Rules
  • Ethical standards of the Indian Association of Physiotherapists (IAP)

INFORMATION WE COLLECT

  • Identity and contact details (name, address, phone, email)
  • Medical and health records (diagnosis, treatment plans, progress notes, prescriptions)
  • Transactional data (payment history, invoices, appointment logs)
  • Technical data (IP address, browser type, device identifiers)

LEGAL BASIS FOR PROCESSING

  • Explicit consent is provided
  • It is necessary for service delivery
  • It is required by law
  • It serves legitimate interests without overriding your rights

CONSENT AND WITHDRAWAL

By using our services, you consent to the collection and use of your data. You may withdraw consent at any time by emailing admin@flexitude.in or calling +91 7306885927.

Note: Email is not monitored frequently. For urgent matters, please call.

DATA SECURITY AND CONFIDENTIALITY

We implement industry-standard security measures including encryption, access controls, and regular audits. All staff are bound by confidentiality agreements. Our physiotherapists are IAP-registered and follow professional ethics.

PAYMENT METHODS

We accept payments through various secure channels including:

  • Unified Payments Interface (UPI)
  • Razorpay
  • PhonePe
  • BharatPe
  • HDFC Smart Vyapaar

These are only some of the acceptable payment methods. We also accept payments via bank transfer, cash, and other approved channels depending on the clinic location and service type.

PHYSIOTHERAPY AND FITNESS ADVISORY

Our services include both physiotherapy and fitness programs designed to promote recovery, rehabilitation, and overall physical well-being. Participation in any therapeutic or fitness activity involves inherent risks. We strongly advise that:

  • Clients obtain medical clearance from a licensed medical practitioner prior to beginning any physiotherapy or fitness regimen.
  • Individuals with pre-existing medical conditions, recent surgeries, or ongoing treatments consult their physician before enrolling.
  • All exercise and therapy plans be followed under professional supervision to ensure safety and effectiveness.

Flexitude shall not be held liable for any adverse health outcomes resulting from participation without appropriate medical guidance.

THIRD-PARTY SERVICES

We may share data with third-party providers only as needed for service delivery. These providers are contractually bound to comply with Indian data protection laws.

COOKIES

We use cookies for session management and analytics. These do not personally identify you.

AGE OF CONSENT

By using our services, you confirm that you are of legal age or have obtained guardian consent for minors.

CHANGES TO THIS POLICY

We reserve the right to update this policy. Material changes will be posted on our website.

JURISDICTION

All disputes arising from this policy or our services shall be subject to the exclusive jurisdiction of courts in Hyderabad, Telangana, India.

CONTACT AND GRIEVANCE REDRESSAL

Data Protection Officer
Flexitude Clinics
HNO C-286, Road No 17, Lane 1, West Marredpally, Hyderabad, Telangana, India
📞 +91 7306885927
📧 admin@flexitude.in
Email is not monitored frequently. For urgent matters, please call.